Terms of service

The service is operated by CreatorNear ("CreatorNear", "we", "us"). You can reach us at support@creatornear.com. These terms form a binding agreement between you and us.

We are a venue. We are not a party to the agreement between a client and a creator, we do not employ creators, and we do not perform, supervise or control the work. Creators are independent contractors responsible for their own equipment, taxes, insurance and compliance with the law.

You must be 18 or older to use CreatorNear. You are responsible for everything done through your account and for keeping access to your email secure, since signing in uses a code sent to it.

Creators must complete a profile — photo, location, description, rate — and list at least one service before they can appear as available or accept bookings.

Creators set their own prices. At checkout you pay the creator's price plus a platform fee of 15%, shown before you confirm. Payments are processed by Stripe; we never see or store your card details.

Your card is charged when you book, not when the work is delivered. We hold that money and do not pass it to the creator at that point. It is released to them after you approve the delivered work. We deduct a 15% commission from the creator's side at that point.

For on-demand bookings, price may vary with how many creators are available nearby at that moment. Any such adjustment is shown as a separate line before you pay.

Either party may cancel a booking before the work is delivered. Cancelling does not automatically refund you — if you have already paid, email support@creatornear.com with the booking reference and we will review it and refund where appropriate. We aim to respond within two business days.

We do not currently operate an automated refund schedule based on notice period. If a creator cancels a booking you have paid for, you are entitled to a full refund of the amount you paid.

Creators deliver work as a shareable link inside the booking. Unless you agree otherwise in writing with the creator, the creator retains copyright in the work and grants the client a non-exclusive, perpetual licence to use it for the purpose the booking was made for.

You keep ownership of anything you upload. You grant us a licence to host and display it where doing so is necessary to run the service — a portfolio image on your public profile, for example.

If work is not delivered as agreed, raise it from the booking page and email support@creatornear.com. We will look at the messages and deliverables on the booking and can refund some or all of what you paid. Our decision is a commercial one about the money we are holding; it is not arbitration and it does not affect either party's legal rights.

Bookings involve meeting a stranger, often at a private address. You are responsible for your own safety and for deciding whether to proceed with a booking. We do not conduct background checks or identity verification on clients or creators, and nothing on the service should be read as a representation that we have. Verified and Pro badges reflect activity on the platform, not vetting.

No harassment, threats, illegal content, sexual content involving minors, impersonation, scraping, or arranging payment outside the platform to avoid fees. Do not photograph people who have not consented, and do not misrepresent other people's work as your own.

We may suspend or remove an account that breaks these rules, or that we reasonably believe puts other users at risk, with or without notice.

The service is provided "as is" and "as available". To the fullest extent permitted by law we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will be uninterrupted or error-free, or that any creator will meet your expectations.

To the fullest extent permitted by law, neither we nor our officers, employees or agents are liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, data, or goodwill, arising from your use of the service.

Our total liability to you for any claim relating to the service is limited to the greater of the platform fees we received from you in the twelve months before the claim, or one hundred US dollars.

Some jurisdictions do not allow these exclusions, in which case they apply to the maximum extent permitted.

You agree to indemnify and hold us harmless from claims, damages and costs (including reasonable legal fees) arising from your use of the service, your breach of these terms, your content, or any dispute between you and another user.

These terms are governed by the laws of the State of Utah, without regard to its conflict-of-laws rules. Any dispute between you and us will be brought exclusively in the state or federal courts located in Utah, and both parties consent to that jurisdiction.

We may change these terms. If a change is material we will give notice by email or in the app before it takes effect, and continuing to use the service after that means you accept it. The effective date at the top of this page always reflects the current version.

You may stop using the service and delete your account at any time from Settings. We may suspend or terminate access if you breach these terms. Sections that by their nature should survive termination — payment obligations, limitation of liability, indemnity and governing law — do.